Privacy Policy for IronPatches.com
At IronPatches.com (“we”, “our”, or “us”), we are committed to protecting your personal data and ensuring your experience with us is secure and trustworthy. This Privacy Policy explains how we collect, store, use, and protect your personal data when you use our website and services.
1. Information We Collect
We collect various types of information to provide our services efficiently and improve your experience.
a. Personal Information
When you place an order, submit a form, or contact us, we may collect:
- Name – to personalise your account and communications.
- Email address – for service updates, support, and marketing (only with your consent).
- Phone number – for order-related communication or urgent support.
- Billing and shipping addresses – to process payments and deliver physical goods (if applicable).
- Payment details – handled securely through third-party providers (we do not store your card data).
- Company name – to issue invoices or provide B2B services.
b. Technical Information
When you visit our website, we may automatically collect:
- IP address – to determine approximate location and prevent fraud.
- Browser type & operating system – for compatibility and analytics.
- Pages visited and session duration – to understand site usage and improve UX.
- Referring website addresses – to identify how visitors find our site.
c. Design & Order-Related Data
- Uploaded logos/artwork – used strictly for digitizing and order fulfilment.
- Order preferences or notes – to meet your design specifications.
- Customer support conversations – recorded for quality and training purposes.
2. How We Use Your Information
We use the collected data for the following purposes:
- To provide embroidery digitizing services – including creating, editing, and delivering digitized files.
- To communicate with you – including confirmations, updates, or customer service responses.
- To process payments and transactions – through secure payment gateways.
- To improve website performance – by analysing how visitors interact with the site.
- To prevent fraudulent activity – including suspicious behaviour monitoring.
- To send newsletters or promotions – only if you’ve opted in to receive them.
3. Sharing Your Information
We never sell or rent your data. However, we may share it under limited circumstances:
- With third-party service providers – such as hosting providers, payment processors, or email delivery tools, who help us operate the business (they are contractually bound to protect your data).
- To comply with legal requirements – we may disclose data when legally obligated by a court, regulatory body, or other lawful authority.
- With your consent – when you’ve explicitly agreed to share your data for a specific purpose.
4. Cookies & Tracking Technologies
We use cookies to improve user experience and monitor website performance.
- Essential cookies – allow you to navigate the site and use its features.
- Analytics cookies – help us understand user behaviour and improve performance (e.g., Google Analytics).
- Preference cookies – remember your settings and preferences.
You can manage or disable cookies through your browser settings.
5. Data Security
We take security seriously and implement several measures to protect your data:
- SSL encryption – protects your data during transmission.
- Restricted access – only authorised personnel can access sensitive data.
- Secure third-party providers – we partner with reputable services for payments and data storage.
Despite our efforts, no online transmission is completely secure. We recommend using strong passwords and keeping your login details confidential.
6. Your Data Rights
Depending on your jurisdiction (e.g., GDPR in the EU or CCPA in California), you may have the right to:
- Access your data – request a copy of the information we hold about you.
- Correct your data – ask us to fix inaccurate or incomplete information.
- Delete your data – request erasure of your personal information (subject to legal limits).
- Restrict or object to processing – control how your data is used.
- Withdraw consent – at any time for optional data processing (e.g., email marketing).
To exercise your rights, email us at: support@ironpatches.com
7. Third-Party Links
We may link to third-party websites (e.g., payment gateways or social media channels) on our website if necessary. However, we are not responsible for their privacy practices. We request that you please review their policies before providing your data.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that the information is mistakenly submitted by a child, please contact us immediately for deletion.
10. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” at the top will be revised accordingly. Please review it periodically to stay informed.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or how your data is handled, contact:
Iron Patches
Email: support@ironpatches.com
Website: www.ironpatches.com